GO Express is a new express service where customers can wait and relax in one of our lounges, how is this different to a normal service? The service will be conducted within an allotted time by a team of two highly practiced, manufacturer trained technicians who will work on the car using a special method. This allows us to give you an accurate completion time:
GO Express will be offered at two of our dealerships in Wimbledon and Crawley.
It’s not just routine servicing – we will be able to offer ‘Amber’ work such as pads & discs as an Express appointment job in future however item such as bulbs and wiper blades can be changed during the service.
Q1. What if you're late?
A1. The service advisor will liaise with the workshop to agree revised completion time
Q2. What if you ask for additional work on the day?
A2. We will have spoken to every customer 48 hours beforehand to minimise this problem but if a customer does arrive with additional work we will discuss it with them to revise the completion time or re-book the additional work
Q3. If you are doing it more quickly, why isn’t it cheaper?
A3. Because we have invested considerable time and effort in developing this method, we are using two fully-trained Vauxhall technicians and genuine parts to do the work.
Q4. What if the vehicle is NOT ready on time?
A4. We will inform the customer immediately if any unforeseen issues arise with the job and negotiate a mutually satisfactory outcome